Privacy Policy

1. Introduction

1.1 This Privacy Policy explains how TripMap collects, uses, stores, shares and protects your personal data when you visit our Website, place an order, contact us or otherwise interact with our services.

1.2 We are committed to protecting your privacy and processing your personal data in a transparent, secure and lawful manner. We handle your personal information in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), applicable Lithuanian data protection laws and other relevant legislation.

1.3 This Privacy Policy applies to all visitors to our Website and to all customers who purchase products or communicate with us through our Website or other official communication channels.

1.4 By using our Website or providing your personal data, you acknowledge that you have read and understood this Privacy Policy.

1.5 This Privacy Policy should be read together with our Terms & Conditions and Cookie Policy, which contain additional information about using our Website and services.

1.6 If you do not agree with this Privacy Policy, you should discontinue using our Website and refrain from providing us with your personal data.

2. Who We Are

2.1 This Website is owned and operated by MB Tripmapas, a company registered in the Republic of Lithuania.

Company details:

Legal name: MB Tripmapas

Company registration number: 304802545

VAT number: LT100011859613

Registered address:
Verkiu St. 5
LT-08218 Vilnius
Lithuania

Email: hello@tripmap.com

Website: www.tripmap.com

2.2 For the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws, MB Tripmapas is the “data controller” responsible for deciding how and why your personal data is collected and processed.

2.3 If you have any questions about this Privacy Policy, how we process your personal data, or if you wish to exercise your rights under applicable data protection laws, you may contact us using the details provided above.

2.4 We are committed to processing your personal data responsibly and only for legitimate business purposes. We will never sell your personal data to third parties.

2.5 Where we work with trusted third-party service providers to operate our business, they process personal data only on our behalf or for their own lawful purposes, and only to the extent necessary to provide their services.

3. What Personal Data We Collect

3.1 We collect personal data that you voluntarily provide when you use our Website, place an order, contact us or interact with our services.

3.2 Depending on how you use our Website, we may collect the following categories of personal data:

Identity Information

Full name

Contact Information

Email address
Telephone number
Billing address
Shipping address

Order Information

Products purchased
Order number
Personalization details submitted for your order
Order history
Delivery preferences

Payment Information

Payment method
Transaction status
Billing information

Payment card details are processed securely by our third-party payment providers. We do not store your full payment card number, security code or other sensitive payment credentials on our servers.

Communication Information

Messages sent through our contact forms
Emails exchanged with our customer support team
Feedback or enquiries you submit

Technical Information

IP address
Browser type and version
Device type
Operating system
Language preferences
Time zone
Website usage information
Diagnostic and security logs

Cookie and Analytics Information

Information collected through cookies and similar technologies as described in our Cookie Policy.

3.3 If you choose to personalize a product, we will also collect the information you provide for that purpose, such as names, dates, messages, photographs, logos or other content that you voluntarily submit.

3.4 We only collect personal data that is necessary to provide our products and services, comply with our legal obligations, improve our Website and protect the security of our business and customers.

3.5 We ask that you provide only accurate information and promptly notify us if your personal data changes or requires correction.

4. How We Use Your Personal Data

4.1 We use your personal data only where necessary for legitimate business purposes and in accordance with applicable data protection laws.

4.2 We may use your personal data to:

Process and fulfill your orders.
Manufacture and personalize the products you purchase.
Process payments and prevent fraudulent transactions.
Arrange shipping and delivery of your orders.
Provide customer support and respond to your inquiries.
Communicate with you about your order, delivery or account-related matters.
Verify your identity where necessary.
Improve our products, services and Website.
Monitor the performance, security and reliability of our Website.
Detect, prevent and investigate fraud, security incidents or other unlawful activities.
Comply with our legal, accounting and tax obligations.
Exercise or defend our legal rights where necessary.

4.3 Where you have given your consent, we may also use your personal data to send you marketing communications, promotional offers, newsletters or information about new products. You may withdraw your consent or unsubscribe from marketing communications at any time by following the unsubscribe link included in our emails or by contacting us directly.

4.4 After your order has been completed, we may send you a single email inviting you to leave a review of your purchase or your experience with TripMap. We consider this communication to be part of our legitimate interest in improving our products and services and it is not dependent on your subscription to marketing communications. You will not receive promotional marketing emails unless you have separately consented to receive them.

4.5 We do not use your personal data to make automated decisions or create profiles that produce legal or similarly significant effects on you.

4.6 We will only use your personal data for the purposes for which it was collected or for compatible purposes where permitted by applicable law. If we need to use your personal data for a substantially different purpose, we will inform you where required by law.

4.7 We may use reviews, testimonials, ratings and photographs voluntarily submitted by customers for marketing and promotional purposes, including on our Website, social media channels, advertisements and other marketing materials. Where we do so, we will generally display only your first name and, where applicable, your country or city, unless you have expressly agreed to the use of additional information. If you would like us to stop using your review or photograph for marketing purposes, you may contact us at any time and we will consider your request in accordance with applicable data protection laws.

5. Legal Bases for Processing Your Personal Data

5.1 We process your personal data only where we have a valid legal basis under the General Data Protection Regulation (GDPR).

5.2 Performance of a Contract

We process your personal data where it is necessary to fulfill our contractual obligations to you, including:

Processing and confirming your order.
Manufacturing personalized products.
Processing payments.
Shipping and delivering your order.
Providing customer support.
Managing returns, refunds and warranty claims.

5.3 Legal Obligations

We process personal data where necessary to comply with applicable legal obligations, including:

Accounting and financial reporting requirements.
Tax and VAT obligations.
Consumer protection legislation.
Fraud prevention and security requirements.
Responding to lawful requests from public authorities where required by law.

5.4 Legitimate Interests

We may process your personal data where it is necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms. These legitimate interests include:

Improving our Website, products and services.
Maintaining the security and functionality of our Website.
Preventing fraud and unauthorized transactions.
Responding to customer enquiries.
Managing and improving our business operations.
Establishing, exercising or defending legal claims.

5.5 Consent

Where required by law, we will ask for your consent before processing your personal data. This may include:

Sending marketing emails or newsletters.
Placing non-essential cookies on your device.
Processing personal data for other purposes where consent is required.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before your consent was withdrawn.

5.6 If we need to process your personal data for a purpose that is materially different from those described in this Privacy Policy, we will inform you and, where required by law, obtain your consent before doing so.

6. Third-Party Service Providers

6.1 In order to operate our business and provide our products and services, we work with trusted third-party service providers who process personal data on our behalf or as independent data controllers where appropriate.

6.2 We may share your personal data with payment service providers to securely process payments, verify transactions and help prevent fraudulent activity. Payment providers process your payment information in accordance with their own privacy policies and applicable legal requirements. We do not store your full payment card details on our systems.

6.3 We may share your name, delivery address, telephone number and other information necessary to complete the delivery of your order with shipping companies and logistics providers.

6.4 We may use trusted technology providers to host our Website, process orders, provide customer support, manage communications, maintain website security and improve the performance of our services.

6.5 We may also work with analytics and marketing providers to better understand how visitors use our Website, measure the effectiveness of our advertising and improve the user experience. Where required by law, these services will only be used after obtaining your consent.

6.6 We require our service providers to process personal data securely, to use it only for the purposes for which it was shared and to comply with applicable data protection laws.

6.7 We do not sell, rent or trade your personal data to third parties for their own marketing purposes.

7. Marketing Communications

7.1 We may send you marketing communications about our products, promotions, special offers and news only where permitted by applicable law or where you have given your consent.

7.2 If you have subscribed to our newsletter or otherwise agreed to receive marketing communications, we may contact you by email with information about new products, promotions and other updates that we believe may be of interest to you.

7.3 You may withdraw your consent or unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link included in our emails or by contacting us directly. Unsubscribing from marketing communications will not affect transactional emails relating to your orders, deliveries or customer support requests.

8. Cookies and Analytics

8.1 Our Website uses cookies and similar technologies to ensure the Website functions correctly, improve your browsing experience, analyse website traffic and, where applicable, support our marketing activities.

8.2 Cookies are small text files that are stored on your device when you visit our Website. They help us recognize your browser, remember your preferences and understand how visitors use our Website.

8.3 We may use the following categories of cookies:

Strictly necessary cookies required for the operation and security of the Website.
Preference cookies that remember your settings and choices.
Analytics cookies that help us understand how visitors interact with our Website.
Marketing cookies that help us measure the effectiveness of advertising and provide more relevant content, where applicable.

8.4 Where required by law, non-essential cookies will only be placed on your device after you have provided your consent. You may withdraw or change your cookie preferences at any time through our cookie settings.

8.5 You can also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our Website.

8.6 For more detailed information about the cookies we use and how you can manage your preferences, please refer to our Cookie Policy.

9. Sharing Your Information and International Data Transfers

9.1 We only share your personal data where it is necessary to provide our services, comply with legal obligations or protect our legitimate business interests.

9.2 We may share your personal data with:

Payment service providers to process payments securely.
Shipping and logistics providers to deliver your orders.
Website hosting, cloud storage and technology service providers.
Customer support and communication service providers.
Analytics and marketing providers, where permitted by law and, where required, with your consent.
Professional advisers, including accountants, auditors, legal advisers and insurers, where necessary.
Public authorities or law enforcement agencies where disclosure is required by law.

9.3 We do not sell, rent or trade your personal data to third parties for their own marketing purposes.

9.4 Some of our service providers may process personal data outside the European Economic Area (EEA). Where this occurs, we ensure that appropriate safeguards are in place to protect your personal data in accordance with the GDPR. These safeguards may include:

An adequacy decision issued by the European Commission.
Standard Contractual Clauses approved by the European Commission.
Other lawful transfer mechanisms recognized under applicable data protection laws.

9.5 We take reasonable steps to ensure that any third parties with whom we share personal data process it securely, confidentially and only for the purposes for which it was provided.

10. Data Retention

10.1 We retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including providing our products and services, complying with legal obligations, resolving disputes and enforcing our legal rights.

10.2 The length of time we retain personal data depends on the type of information and the purpose for which it was collected. Factors we consider include legal requirements, accounting and tax obligations, warranty periods and our legitimate business needs.

10.3 Order and transaction records are generally retained for the period required by applicable accounting and tax legislation.

10.4 Customer service communications may be retained for a reasonable period to assist with future enquiries, warranty claims, dispute resolution and service improvements.

10.5 Marketing information is retained until you withdraw your consent or unsubscribe from receiving marketing communications.

10.6 Technical information and analytics data are retained only for as long as necessary to maintain the security, functionality and performance of our Website, unless a longer retention period is required by law.

10.7 When personal data is no longer required, we will securely delete, anonymize or otherwise dispose of it in accordance with applicable legal and technical requirements.

11. Your Rights Under GDPR

11.1 Subject to applicable data protection laws, you have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request the deletion of your personal data where applicable.
Request restriction of the processing of your personal data.
Object to the processing of your personal data based on our legitimate interests.
Receive your personal data in a structured, commonly used and machine-readable format and request that it be transferred to another data controller where technically feasible.
Withdraw your consent at any time where processing is based on your consent.
Lodge a complaint with your local data protection authority if you believe your personal data has been processed unlawfully.

11.2 We may ask you to verify your identity before responding to a request in order to protect your personal data and prevent unauthorized access.

11.3 We will respond to your request within the time limits required by applicable data protection laws. In certain circumstances, where permitted by law, we may extend this period or decline a request if an exemption applies, and we will inform you accordingly.

12. Data Security

12.1 We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, accidental loss, misuse, alteration, disclosure or destruction.

12.2 These measures include, where appropriate, secure data transmission, access controls, system monitoring, password protection, software updates and the use of trusted service providers that maintain appropriate security standards.

12.3 Although we take reasonable steps to safeguard your personal data, no method of transmitting information over the internet or storing electronic data is completely secure. As a result, we cannot guarantee absolute security.

12.4 If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will respond in accordance with applicable data protection laws, including notifying the relevant supervisory authority and affected individuals where required.

13. Children’s Privacy

13.1 Our Website and products are intended for individuals who are at least 16 years of age or who have reached the minimum age required under the applicable laws of their country of residence.

13.2 We do not knowingly collect personal data directly from children. If we become aware that personal data has been collected from a child without the necessary legal basis or parental authorization where required, we will take reasonable steps to delete that information as soon as practicable.

13.3 If you believe that a child has provided us with personal data, please contact us so that we can investigate and take appropriate action.

14. Changes to This Privacy Policy and Contact Information

14.1 We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, technologies or the way we process personal data.

14.2 Any updated version of this Privacy Policy will be published on our Website together with its effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

14.3 Where required by applicable law, we will notify you of material changes to this Privacy Policy through appropriate means, such as a notice on our Website or by email where appropriate.

14.4 If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions shall continue to apply in full.

14.5 If you have any questions about this Privacy Policy, wish to exercise your rights under applicable data protection laws, or would like further information about how we process your personal data, you may contact us using the details below.

MB Tripmapas

Company Registration Number: 304802545

VAT Number: LT100011859613

Registered Address:
Verkiu St. 5
LT-08218 Vilnius
Lithuania