Returns & Exchange
We put all our efforts into ensuring that the map meets your expectations and that the return wouldn’t be necessary.
Please note that we do not exchange or accept returns for personalized maps. It is a custom order made just for you.
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30 days return
and exchange policy
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Easy communication
and process -
We replace orders
that are lost or damaged
during shipping
Maps are large-format products, and their deliveries worldwide cost quite a substantial amount of money. Therefore, we cannot offer free of charge exchange or return of our products.
If you wish to return or exchange your purchase, please follow the information below on how to do it.
How to return or exchange?
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1
Email us
at hello@tripmap.com informing that you want to return the map. Please include your purchase number
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2
Pack your item carefully and securely for shipping
If possible, repack the map or board in the original packaging.
The item must be secured inside the box with internal protective packaging. Use bubble wrap or packing paper to prevent the canvas from sliding around and getting scratched.
Make sure to protect the corners of the item – do not leave any open gaps in the box.
IMPORTANT: Safe packing is the responsibility of the sender. We cannot process refunds or exchanges for items damaged in transit due to insufficient or incorrect packaging.
Before handing the parcel to the courier, we strongly recommend taking clear photographs of the packaged item from several angles. If the return shipment is damaged during transit, these photographs may be required by the shipping carrier when investigating a claim.
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3
Keep the pins you got for yourself
DO NOT PUT them inside the box. Incorrectly placed pins might damage the product.
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4
Ship the securely packed item
Please use courier delivery services (DPD, DHL, FedEx / TNT, UPS etc.) to ship the map to the following address:
MB Tripmapas, Verkiu 5,
Vilnius, Lithuania, 08218
+37062326666Shipping the item back is at your own expense. You can choose the delivery service independently based on convenience and price. In Europe, we recommend using DPD, GLS, UPS, or DHL services. In the USA and other non-EU countries – FedEx/TNT, UPS, or DHL.
IMPORTANT: Please don’t use the regular post for returns, as there is a high risk of damage during transit. We cannot offer compensation for damaged items, and postal services are often difficult to deal with for claims. We strongly recommend using a reliable courier service to ensure safe delivery. -
5
After shipping the product, please email us
at hello@tripmap.com and send us the tracking number of the shipment.
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6
After receiving the item, we will check for any signs of use
(for example, there cannot be any marks of pinning, dirt, or stains). Your item must be in the same new condition as you received it.
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7
For exchange, we will ship you a new item within 2-4 working days
and inform you by email. We pay for the shipment of the new item.
For exchanges of small accessories (like pushpins or other similar low-value items) you’ll need to cover the shipping costs both ways — to return the original item and to receive the replacement — unless your original order qualified for free shipping or we’ve specifically offered free replacement shipping. If the accessory was part of a free-shipping order but you’re exchanging only that accessory, shipping fees will still apply.
The refund is done within 2-5 days after receiving the item.
We will refund the amount paid to the same account used while placing the order.
What happens if you receive your order damaged?
We replace all products lost by the delivery company or damaged* during shipping. If your order arrived damaged, email us with photos of the package and product as soon as possible at hello@tripmap.com
Please don’t discard the packaging or the product until we approve that we have all the needed information and pictures.
IMPORTANT: We accept claims for damaged products within 20 calendar days of delivery.
*Replacement does not apply to items with minor damage that does not affect the item’s appearance or functionality (for example, a small scratch or dent on the back that is not visible when mounted).
What happens if your returned item is damaged in transit?
If your return arrives damaged, we are unable to process a refund or exchange. However, we are here to help you recover the cost of the item from the shipping carrier.
Since you are the sender in this transaction, the responsibility for filing the claim falls to you. We will assist by providing you with all the documentation we have (such as photos of the packaging and the damage report) to support your claim with the carrier.
Note: Just as you rely on us to file a claim for an item you receive damaged, you must handle the claim when you are the one shipping the item back to us.
Safe Place Deliveries
If you ask the courier to leave your parcel in a safe place, with a neighbour, at reception or without obtaining a signature, the delivery will be considered completed once the courier confirms it has been delivered according to your instructions.
Please note that once the parcel has been delivered in this way, we are unable to accept responsibility for any loss, theft or damage that occurs afterwards.
