Returns & Exchange
We put all our efforts into ensuring that the map meets your expectations and that the return wouldn’t be necessary.
Please note that we do not exchange or accept returns for personalized maps. It is a custom order made just for you.
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30 days return
and exchange policy
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Easy communication
and process -
We replace orders
that are lost or damaged
during shipping
Maps are large-format products, and their deliveries worldwide cost quite a substantial amount of money. Therefore, we cannot offer free of charge exchange or return of our products.
If you wish to return or exchange your purchase, please follow the information below on how to do it.
How to return or exchange?
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1
Email us
at hello@tripmap.com informing that you want to return the map. Please include your purchase number
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2
Pack your map carefully and securely for shipping
the best is to use the original box you got it in. Make sure to protect the corners of the map – do not leave any open gaps in the box.
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3
Keep the pins you got for yourself
DO NOT PUT them inside the box. Incorrectly placed pins might damage the product.
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4
Ship the securely packed map
through courier delivery services (DPD, DHL, FedEx, etc.) to the following address:
MB Tripmapas, Verkiu st. 5,
Vilnius, Lithuania, 08218
+37062326666Shipping the item back is at your own expense. You can choose the delivery service independently according to convenience and price. In Europe, we recommend using DPD or DHL services. In the USA and other non-EU countries – FedEx/TNT or DHL.
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5
After shipping the map, please email us
at hello@tripmap.com and send us the tracking number of the shipment.
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6
After receiving the map, we will check if it hasn’t been used
(for example, there cannot be any marks of pinning). Your item must be in the same new condition as you received it.
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7
For exchange, we will ship you a new map within 2-4 working days
and inform you by email. We pay for the shipment of the new item.
The refund is done within 2-5 days after receiving the map.
We will refund the amount paid to the same account used while placing the order.
What happens if order arrives damaged?
We replace all products lost by the delivery company or damaged during shipping. If your order arrived damaged, email us with photos of the package and product as soon as possible at hello@tripmap.com
